IT infrastructure is critical for a successful business but can also be expensive. We make sure your tech stack works for you, not you for it. We pride ourselves on transparency, so you'll never get an unexpected invoice from us. Our straightforward pricing will keep your bills predictable, without compromising on quality.
Our services are delivered using industry-leading IT Service Management and Remote Monitoring & Management tools, letting us provide the best experience possible to our partners. We adjust best practices as the industry changes, so you're always receiving the best service available.
While we have a standard set of SLAs in our contracts, we do our best to make sure to measure ourselves against a different standard. Our internal benchmarks motivate us to meet targets well ahead of time. We aim for as few touches as possible, to make sure your day isn't interrupted.
All-inclusive remote service desk support by email, portal, and phone during our standard working hours (Mon-Fri, 09:00-18:00 excluding Bank Holidays).
We'll make sure your systems are running at peak performance and make sure any potential issues are caught before they cause a problem.
We monitor your critical infrastructure 24x7, so you can be secure in knowing that your tech will run without disruption.
Automated operating system updates and patch management for Windows devices, to close potential attack routes through outdated software.
Fixed pricing and up-front conversations mean you'll never get an unexpected invoice from us.
We work to higher-than-standard SLAs internally, so you can do what you do best without worrying about us.
24x7 emergency support (billable).
We will manage interactions with suppliers on your behalf for technology not provided by Burstfire.
Ongoing IT strategy support with regular (quarterly or half-yearly) business reviews to make sure your infrastructure grows with your business.
The average cost of a cyber attack is around £65,000. This is across a few different areas, such as salvaging damaged assets, paying penalties and the general cost of business downtime. That's not to mention the reputational cost of customer data being taken.
With a wealth of experience across many fields of IT, we can cover any of your tech infrastructure needs. Whether you want us to act as your sole tech resource or prop up an existing team, we offer a complete solution, from advice and recommendations to implementation and continued support.
Unlimited business-hour remote IT support from a world-class team, with patch and OS management for Windows (support available for Mac), 24x7 critical alert monitoring, and more.
Our hosted phone system lets you work from anywhere, at any time. All the standard features you'd expect plus more, including voicemail transcripts, desktop/mobile apps, and more.
Your work is important, and you shouldn't have to slow down because your connection can't keep up. From 50mbps broadband to 10gbps fibre, we partner with the very best in the industry.
Whether you need a hosted domain controller or a server to host a line of business application, our network has been growing for over 20 years, with a focus on performance and speed.
Over half of SMBs suffer a cyber incident each year. Stay one step ahead by making sure your infrastructure and users are secured, backed with the latest AI technology and 24x7 SOC engineers.